Macleod Accommodation Support Service Inc.

Refuge for Women & Children Escaping DV

Established 1992

Macleod Refuge is open as are all government funded refuges.

Please see the below statement from the Combined Womens Refuge Group Chair (and our manager) Rosemary Larkin:

The members of the Combined Women’s Refuge Group (CWRG), and refuges throughout Australia, continue to provide specialist crisis services and support to women and children escaping domestic violence.

At this challenging time, we believe women and children are at more risk, due to social distancing, economic instability and limited access to many community services.

Operationally, refuges have reviewed and updated contingency plans to ensure they are robust and effectively respond to COVID-19. Emergency contact lists have also been reviewed and updated. Refuge management and staff are working to safeguard the health of women, children and staff through closures of common areas, stringent cleaning schedules, and check-ins and case management via telephone. Many staff are working from home to ensure those working in refuge maintain appropriate social distancing.

Resources for home-schooling have been provided to women and children living in refuge and women without income are having food hampers delivered by staff.

Refuges continue to work with partners, including DV Connect, to keep women and children safe.

The CWRG unites DFV refuges throughout SE Qld to advocate for women and children’s right to life a life free from violence.

If you are in immediate crisis please call 000. Or
QLD residents 1800 811 811,
National Line 1800 737 732

Our Vision

Bringing violence against women and their children to an end. A nation in which women are empowered, respected, valued, and free from violence.


Macleod Accommodation Support Service operates from a feminist perspective. We believe that women and their children have the right to lives free from violence and disrespect. Women and children should be treated with respect and dignity and acknowledged as being the experts in their own lives.


Our History

Macleod is a not for profit organisation that has been operating on the Gold Coast, Queensland since 1992. We provide supported crisis accommodation within a high security unit-style refuge complex. In addition, we provide some external supported crisis accommodation within the same school zone.

If you are experiencing behaviour that causes fear or harm, you could be in an abusive/disrespectful relationship.

You can get assistance, information and support and you are not alone.  For more information visit Domestic Violence Prevention Gold Coast or  DV Connect Womensline.

Or call DVConnect on 1800 811 811 to find out more.

Thank you for supporting Macleod Accommodation Support Service. Our administration costs are covered by funding and all donations are used for direct support for the women and their children we are supporting. This can range from very specific needs to broad general needs for all of our women and families. Your contribution is welcomed and valued.

Macleod Accommodation Support Service is an Incorporated Association and a registered public benevolent charity with deductible gift recipient status.

All donations are 100% tax deductable.

ABN 53 924 245 417.

Our Goals

At Macleod Accommodation Support Service Inc., our goal is to offer a supportive environment that:

  • accommodates women and children in a safe and high-quality facility;
  • empowers women to address their needs and become self-determining;
  • values children and their experiences while advocating for children’s safety;
  • offers ongoing support and assistance to women after they have left the refuge;
  • works towards eliminating violence against women and children; and
  • maintains a high level of professional competency to provide a quality service to women and children.
Macleod Accommodation Support Service


Macleod Accommodation Support Service supports women and children experiencing domestic and family violence achieve safe and secure accommodation. As a service we are continually reviewing and advancing our practises and endeavour to provide our clients with the most practical and supportive services available. The model we offer is based on unit-style independent living and 24-hour on-call availability of staff.

Services are provided on a continuum:

  • Refuge – crisis accommodation with high level of support
  • External crisis housing – short-term accommodation with medium-low level of support
  • Outreach support – support to women and children relocating within the local community, including our Safe Multicultural Space (SMS) group for culturally and linguistically diverse women.

Women’s Support

Case management is an integral feature of life at Macleod. During case management clients and case managers work collaboratively to produce and define goals for the client and design case plans which inform client needs. This approach highlights the value women have as being the experts of their own stories.

We value to diversity of the women we work with and employ a range of services regularly to further our supports including interpreting services, advocacy support, immigration, family law, education, Child Safety, police, Centrelink, and medical services.

Children’s Support

Our focus is on providing safety and security for children and their mothers as well as helping children find their voice and providing a safe space for them to be heard. Children should feel validated in their thoughts and feelings and must feel they can safely voice any concerns or worries they may be experiencing.

Macleod Accommodation Support Service also provides parenting support for women and promotes psychoeducational awareness through groups and individual supports with the aim that by the time a child leaves the refuge, they will be able to have a mental “safety hand” of five support people who they can contact if they need help.

Our child support worker is also available to assist clients with school and childcare enrolments and – at times – legal and medical appointments in order to ease some strain for mothers during already difficult times.

Children & Young People's Rights

We understand that for women who have experienced domestic violence, parenting can be an added stressor. Our caseworkers are available to support mothers in using alternative and appropriate parenting strategies that will help build strong and healthy attachments.

Witnessing and/or experiencing domestic violence and abuse can have a profound impact on the emotional wellbeing of children and young people.

Children and young people have the right to:

  • Be heard and listened to without judgement;
  • Be trusted and treated with respect;
  • Have space and privacy;
  • Be treated as an individual; and
  • Confidentiality of information.
We are an Incorporated Association and a registered public benevolent charity with deductible gift recipient status. Our administration costs are all covered by our funding and donations are used for direct support for women and children we support and can be anything specific to the needs of the women and children.


Safe Multicultural Space SMS

Established in July 2010, the Multicultural Women’s group was formed when migrant women identified they needed additional support after leaving refuge.

Core principal of the group is to provide an opportunity to the women to come together and connect with each other, with the domestic violence support services and the services and resources in the community.

Macleod CALD Worker and a worker from Multicultural Families Organisation, SARA programme Co-facilitate the group.

Weekly women’s group meetings providing women with:

  • Domestic violence education
  • Further developing women’s capacity to live independently through learning new life skills
  • Connecting women to the community resources
  • Building networks

What Women Say

“Last year when I left my x-husband, I couldn’t  imagine this kind of beautiful life. I was so worried about my visa and my son.”

“I was welcomed by everybody. I felt more comfortable after that.”

“Some food was already in my kitchen. So I didn’t  need to worry about buying something for dinner on my first day. Thanks.”

“Next day I arrived the staff took me to a shopping centre by driving. And gave me coles vouchers. It was very useful. Because I had only $18 in my pocket.”

“I love it here. I like here and feel important. I have good friend here.”

“I love coming to the group every Wednesday. To me this is a safe place. To be how I am as a person, as Woman and to be able to share my experience without judgment or put down, and to know that I am not alone. And to get  the love and support .”


Combined Women’s Refuge Group SEQ (CWRG)

Domestic Violence Integrated Response, (GCDVIR)

Domestic Violence Prevention Centre Gold Coast

Gold Coast Centre Against Sexual Violence

Homeless Health Outreach Team (HHOT),

The Services Union (TSU)

All the wonderful women groups that support us ADCO Constructions, Baby Give Back GC, CEO Challenge, Country Women’s Assoc (GC), Friends with Dignity, Myer Pacific Fair Staff Fund, Nonna’s Harbour Town (SPHG group), Qld Ambulance stations GC, Outback Steakhouse Pacific Fair, Rize Up, Rotary Inner Wheel, Second Chance, Share the Dignity, Soroptimist International GC, Street Smart, Two Good, Women In Tourism GC, Zephyr foundation and Zonta GC. 


phone: 0407 981 158


PO Box 2947

Southport QLD 4215

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